Quality Program

In line with our core belief for internally-driven improvements, and to conform to industry and customer requirements, PATEC is committed to regularly evaluating the level of services and products provided to our customers. To facilitate this process, a management system meeting the requirements of ISO / TS 16949, ISO 14001: 2004 has been documented and implemented.

The objective to meet industry and customer requirements, on top of complying with all applicable laws, regulations and standards is mandatory for all staff and partners representing PATEC, emphasising on prompt customer service, reliable delivery and quality products.

A key feature of our integrated management system is the improvement of the environmental performance commitment. In the course of our operations, we seek to always strive for the most well-balanced environmental management practices. In this context, we make important efforts in order to minimise waste generated during the production, and effectively manage negative environmental impacts, through proper industrial waste storage, recycling and disposal.

We expect our staff to play an active role in fulfilling the objectives of PATEC, and the consistent renewal of the PATEC quality and environmental management system, so as to cater to the ever-evolving needs of the industry.


1. Quality Directive

  • Practicing Total Quality Management (TQM).
  • Focusing on Six Sigma strategy for continuous improvement.
  • Continuous pursue of achieving 0 ppm for all deliveries, through manufacturing quality improvements.

2. Quality Tools Used to achieve directive

  • 5S (Seiri, Seiton, Seiso, Seiketsu, Shitsuke).

Identifying problematic areas with regards to the work space, product and item storage and organising them to ensure efficiency and safety of the working environment. Updating and standardising of new working instructions is critical for long-term conformity and repeatability.

  • Kanban

Proper scheduling of what to produce, when to produce and how much quantity to produce. This is to ensure that stock inventory remains lean and sufficient for customer needs.

  • Kaizen or PDCA

Four sequential steps or cycle to implement continuous improvements in all aspects of the company relating to internal and external problems encountered during the product manufacturing processes.

  • Poka Yoke or 8D methodology

Ensuring all problems are investigated and analysed to find the temporary, permanent and countermeasure solutions as well as future preventive measures to be undertaken. Tools used for 8D implementation include 5-WHYS analysis and Ishikawa Fishbone diagram.

  • ANOVA Gauge Repeatability and Reproducibility

ANOVA GR&R assessment of all measuring equipment’s to ensure the integrity of measurement results.

  • FMEA

FMEA is employed to identify potential failure modes based on past experiences and the prevention of future failure during the design, pre-production and series production phrase.

  • Statistical Process Control

Usage of Minitab to derive Cp and Cpk control charts to enable the constant monitoring of manufacturing processes, through statistical data reflecting dimensional variances of actual production processes. This allows early notification of impending unconformity so that follow-up servicing and maintenance can be carried out at the earliest instant, eliminating problems before occurrence and ensuring manufacturing quality stability.


Our TS/ISO 16949, ISO 9001 and 14001 certifications by independent certification organisation serve to reaffirm our demand for consistency, repeatability and conformity in internal system development, manufacturing and sales processes, through a quality management system.